The European Digital Competence Framework for Consumers – “DigCompConsumers”

The European Digital Competence Framework for Consumers or “DigCompConsumers” offers a reference framework to support and improve consumers’ digital competence. Consumer digital competence is defined as the competence consumers need to function actively, safely and assertively in the digital marketplace. This definition builds on existing work on consumers’ competence, and on the general digital competences as defined in the DigComp 2.0 framework.

The Joint Research Centre (JRC) of the European Commission’s science and knowledge service published a Science for Policy report introducing the conceptual reference model (DigCompConsumers) which outlines 14 competences and gives examples of each competence in terms of knowledge, skills and attitudes.