ACR Malta:

• Provides information to citizens regarding products, services and methods of production,
  which may be supplied both by the private and public sector as well as regarding
  decisions taken and criteria adopted by the respective authorities at national, European
  and global level.
• Assists consumers in seeking adequate redress and compensation resulting from the
  purchase of goods and services.
• Represents consumers in the preparation, formulation and implementation of relevant
  policies in order to safeguard their interests, such as regarding the provision of product
  safety, adequate standards and the protection of the environment.
• Acts as a pressure group and sees that legislation beneficial to consumers is enacted and
  relevant measures are implemented in an active and effective manner.
• Monitors market practices with the aim of bringing them to the attention of the relevant
  authorities with the aim of curbing any unfair commercial practice.
• Provides recommendations to the Authorities regarding standards regulating advertising.

Topics of complaints received by the Association

ACR Malta regularly receives a number of queries and complaints on various products and
services by phone or email. As a first step, ACR Malta advises and encourages consumers to
contact the seller to try to reach an amicable agreement. Very often it works, and if not,
further action is advised, sometimes through MCCAA.

ACR Malta receives queries and complaints such as regarding:

• White goods
• Furniture
• Technology devices and security
• Issues concerning guarantees of renting of cars in Europe
• Contract information of bank services
• Better safety measures in products and services
• Online shopping information and guarantees
• Mobile telephony
• Faulty tablets
• Lift faults
• Late deliveries
• Gift vouchers
• Price Indication
• Shopping during sales