Within the Circular Economy Action Plan (CEAP), the European Commission announced the development of a policy initiative aimed at making sustainable products the norm and addressing the challenges that consumers often face when trying to make sustainable choices. ANEC and BEUC welcome this initiative and agree that to meet the CEAP’s ambitious objectives, systemic changes…
Information and Publications
Opinion of the EESC on Commission proposal for a Regulation on Sustainability requirements for batteries in the EU
On 10 December 2020, the European Commission presented a proposal for a Regulation of the European Parliament and of the Council [COM(2020) 798 final 2020/0353 (COD)] concerning batteries and waste batteries, repealing Directive 2006/66/EC of 6 September 2006 on batteries and accumulators and waste batteries and accumulators and modifying Regulation (EU) 2019/1020 of 20 June…
Lifestyle changes towards sustainable food systems – National Dialogue
In the lead up to the UN Food Systems Summit, UN Members have been asked to hold National Dialogues and 136 Countries around the world have heeded this call, including Malta. The objective of these Dialogues was to identify some of the paths/strategies we need to adopt, to achieve national sustainable food systems by 2030….
ACR AGM 2021 – ACR calls for a human-centred post COVID-19 Recovery Plan to ensure ‘no one is left behind’
During the Annual General Meeting held virtually on 29 April 2021, the Association for Consumer Rights President Pauline Azzopardi, highlighted the initiatives of the European Commission on legislation to make products placed on the EU market more sustainable. Consumers, the environment and the climate will benefit from products that are more durable, reusable, repairable, recyclable…
The Office of the Arbiter for Financial Services (OAFS) in Malta
Consumers regularly contact the Association for Consumer Rights (ACR) Malta seeking advice on financial matters or with queries that require clarification. In order to provide easier access to consumers ACR is providing the information below and links to the OAFS The Office of the Arbiter for Financial Services (OAFS) in Malta provides an independent and…
The New Energy Label
The New Energy Label By using less energy to perform the same task, we can make significant energy savings and reduce waste. This is the basic principle of energy efficiency, and it is one of the most essential ways for the EU to move away from fossil fuels and achieve carbon neutrality by 2050….
How to recognise a rescaled product?
The new labels will contain a simpler scale (A to G) and it will be easier to compare the energy efficiency between different products. The EU energy label is language neutral, a must as there are 24 official languages within the EU internal market. By scanning a QR code in the upper right corner,…
ACR Press Release: Hundreds of thousands of accumulated points lost for HSBC Malta Loyalty Reward Programme for Premier and HSBC Advance Customers
The attention of the Association for Consumer Rights was drawn by customers of HSBC Bank Malta who felt they were treated unfairly when they saw that the accumulated points that they earned using their credit cards were suddenly deleted without a clear and reasonable warning. The following points should make it clear why this was an…
Report on ACR Virtual Meeting on Challenges and Solutions when shopping for Christmas during COVID 19 pandemic
The ACR, Malta held a virtual Meeting on Challenges and Solutions when shopping for Christmas during COVID 19 pandemic on Tuesday 1 December 2020 The aims of the virtual meeting were to encourage consumers to be more empowered when shopping locally and teleshopping by becoming more familiar with their rights and how to deal with…
ConsumerPro Training Session organised by CAM, in collaboration with BEUC, November 2020
CAM, in collaboration with BEUC, organised a ConsumerPro Training Session on 18 and 19 November 2020 Dr Geraldine Spiteri conducted the Training Sessions. Twenty representatives from CAM, ACR, MCCAA, CAC and ECC participated in the Training Sessions ACR Members participation included Pauline Azzopardi, Grace Attard, Marie Demicoli and Cynthia Busuttil. Topics of the Training…