Be aware of your rights as passengers

Passenger have rights when using all modes of transport (air, rail, waterborne and road), whether the journey takes place within a single Member State of the European Union, across several of them, or departs from one of them. Passenger rights also provide protection for people with reduced mobility or disabilities, this includes people with age related impairments but also family with young children.

In order to raise awareness of passengers on their rights when they experience delays, cancellations, damaged luggage or have special mobility needs, the European Commission is providing new material in different format and languages.

AGE Platform Europe has accepted to become a Campaign’s Active Supporter to further promote the rights to which older passengers are entitled to.

Moreover AGE is also involved, together with the European Disability Forum (EDF) in different stakeholders’ meetings with the European Commission on this matter, which allow us to share our members’ views and experience in relation to the implementation of passenger rights when travelling within the European Union.

Another key issue was about the way the needs of passengers are notified in advance to allow staff in airports to better address the different situations.

For more information: 

Any actor interested or involved without commercial interest in the promotion of passenger rights in all modes of transport can join the campaign as Active Supporter, contact: move-infocampaignmaterial@ec.europa.eu

Leaflets, posters and videos are available in all EU languages:

Video: https://ec.europa.eu/transport/themes/passengers/campaign_en

CAA guidelines for passengers with hidden disabilities

Accessibility, Transport, Rights, Disability

Further Contacts: http://www.age-platform.eu/policy-work/news/be-aware-your-rights-passengers