Consumer market study on the functioning of legal and commercial guarantees for consumers in the EU

 

The European Commission commissioned a consumer market study on the functioning of legal and commercial guarantees for consumers in the EU. It examines to what extent sellers are aware of, and comply with, the requirements of relevant EU and national legislation. It looks at the way in which legal and commercial guarantees are communicated to consumers, at how consumers perceive them, and at what impact this has on purchasing decisions. The study also assesses the extent to which consumers are aware and make use of their rights, and sheds light on the prevalence and nature of problems that consumers encounter when seeking redress.

The study reveals that across the EU28, 50% of consumers consider that, in general, sellers in their country inform consumers about the legal guarantee period for products. Among in-store mystery shoppers 42% found information displayed with the product and/or were spontaneously informed by a sales person that the legal guarantee is free of charge and for a minimum period of two years. For more results and information on the study click here

Leave a Reply

Your email address will not be published. Required fields are marked *

Scroll to Top