The Office of the Arbiter for Financial Services (OAFS) in Malta

Consumers regularly contact the Association for Consumer Rights (ACR) Malta seeking advice on financial matters or with queries that require clarification. In order to provide easier access to consumers ACR is providing the information below and links to the OAFS

The Office of the Arbiter for Financial Services (OAFS) in Malta provides an independent and impartial mechanism of resolving disputes outside of the courts’ system, filed by customers against financial services providers authorised by the Maltese financial services regulator.

It is an autonomous and independent body with the power to mediate, investigate, and adjudicate complaints filed by eligible customers against financial services providers licensed by the Malta Financial Services Authority (MFSA), the financial services regulator in Malta.

The Arbiter is totally independent and impartial of all parties concerned to the complaint.

The Arbiter for Financial Services is Dr Reno Borg, BA (Hons.), MA, LLD.

The day-to-day management of the Office is the responsibility of a Board (referred to as the Board of Management and Administration), headed by a chairperson. The Board, which is not involved in deciding cases, has the following key roles:

• help ensure that the Arbiter has adequate resources to handle his work;
• oversee the efficiency and effectiveness of the Office; and
• advise on the strategic direction of the Office.

The Board of Management and Administration within the Office of the Arbiter for Financial Services is made up of a chairperson and two members:

Geoffrey Bezzina, BA (Hons.) Banking & Finance, MA European Studies (chairperson)

Mr. Peter Muscat, BA, ACIB (London) (member)

Dr. Anna Mallia, LLD, LLM (Lond.), Dip. Tax (MIT) (member)

For more information visit the link: https://www.financialarbiter.org.mt/about/setup-and-legal-basis

Postal Address:

Office for the Arbiter For Financial Services

1st Floor
St Calcedonius Square
Floriana FRN 1530
Malta

Freephone: 8007 2366

+356 79219961 for queries relating to insurance matters
+356 79219958 for queries relating to banking or investment services